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Infoserve

Leeds, West Yorkshire, United KingdomFounded 199920+ in-house experts

Leeds digital marketing and design agency providing PPC, SEO, web design and social media for small and mid-sized UK businesses, including mobility equipment firms.

Healthcare is one of several verticals3.4 based on 282 Trustpilot reviews4.1 on Google (280)Based on client reviews, they are professional, communicative and friendly.

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Key Facts

HeadquartersLeeds, West Yorkshire, United Kingdom
Founded1999
Team size20+ in-house experts
Healthcare focusHealthcare is one of several verticals
Best forUK mobility equipment retailers and adaptation specialists
Published pricingCustom quote; free advice calls and website audit
Platform partnershipsGoogle Partner; Microsoft Advertising Elite partner; Yahoo Local Partner

Highlights

  • Clients include mobility businesses Karma Mobility and Des Gosling Mobility
  • Doubled inquiries for wheelchair seller Karma Mobility through paid search
  • Delivered 230 paid search conversions and 130 calls for Des Gosling Mobility
  • Established in 1999

Independent review record

Client Reputation Chart

Recorded Oct 31, 2026

Composite rating3.7/5Mixed
Client reviews562counted across all sites
Review sites2independent sources

Based on client reviews, they are professional, communicative and friendly.

Ratings for Infoserve on public review sites
SourceRatingRange 1 to 5Reviews
Trustpilot3.4/5282
Google4.1/5280

What Clients Praise

  • Account staff are described as knowledgeable and quick to answer questions and offer advice
  • Clients report solid results from Google advertising and local search campaigns for their businesses
  • Websites are well designed, with helpful guidance on editing and continued support afterward

What Clients Flag

  • Some reviewers mention unwanted marketing emails and an awkward process to unsubscribe from them
  • Follow-up after calls and emails can be slow, with communication gaps when staff change
  • Several clients were surprised by extra charges for hosting, maintenance, and add-on services

Ratings as shown on each review site on Oct 31, 2026. The composite is weighted by review count.

Picked by Google, Bing and Yahoo to Serve UK Small Businesses

Infoserve is a digital marketing and design agency at Leeds Airport in West Yorkshire. It was established in 1999 and has more than 20 in-house experts. It serves small and medium-sized UK businesses and was chosen by Google, Bing and Yahoo to support that market. Its clients include two mobility equipment companies.

Backed by Google, Microsoft and Yahoo Partner Status

  • Web design and branding
  • PPC ads, including outsourced PPC for other firms
  • SEO
  • Social media
  • Business listings

Infoserve is a Google Partner, a Microsoft Advertising Elite partner and a Yahoo Local Partner, with a Trustpilot score of 4.8 from more than 200 reviews.

Karma Mobility’s Climb From Position 32 to 8

Karma Mobility, an online wheelchair seller, hired Infoserve in 2015 for paid search and later added SEO, link building and blogging. Results included more than 500,000 ad impressions over 90 days, a 100% increase in inquiries, doubled calls, a 4.53% average click-through rate and an average search position that moved from 32 to 8.

Des Gosling Mobility, a Derby specialist in vehicle adaptations and mobility equipment, used Infoserve for Google Ads, Microsoft Ads, SEO and paid and organic social. Campaigns targeted high-intent searches for adaptations and accessibility solutions, with Meta ads, product imagery, testimonials and how-it-works videos. Results: 7,064 paid search clicks, 230 paid search conversions, 130 phone calls, 550,000 social impressions and a £0.11 average cost per click on Meta.

Advice Calls and Audits Offered at Any Budget Level

Pricing is custom. Infoserve offers free advice calls and a free website audit and works with clients regardless of budget.

Strengths and Considerations

Strengths

  • Google Partner, Microsoft Advertising Elite partner and Yahoo Local Partner
  • Combines PPC, SEO and social campaigns
  • Trustpilot score of 4.8 from more than 200 reviews
  • Works with clients of any budget

Considerations

  • Focused on small and mid-sized UK businesses
  • Healthcare is not a dedicated division

Specialties and Services

Healthcare specialties served

Marketing services offered

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